Cancellation Policy

Your appointments are very important to our massage therapists, it is reserved especially for you, but we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 48 hours notice for cancellations.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed inmediately if you make your booking online.

Less than 48 hour cancellation notice or in case of “NO SHOWS” the paid services are not refundable.

In case of more than 48 hour cancellation you will get a full refund in maximum 15 days.

Gift vouchers are non-refundable with an expiration of 1 year from purchase.
Gift vouchers are transferable to friends and/or family.

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members scheduled filled, thus better serving everyone. Our policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele.

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